Sur Hotel Istanbul

HOTEL POLICIES

HOTEL POLICIES

Check In/Checkout: Sur Hotel Sultanahmet’s check in time is 1:00 pm, and check out time is 11.00 am local time. Early Check in and Late checkout requests may be made through the e-mail or front desk only, and are subject to determination based on hotel occupancy. Additional charges may apply.

Cancellation Policy:

        Standard Price: All confirmed reservations not cancelled at least one day prior to arrival (defined as 4:00 pm local time day prior) will be the responsibility of the traveler. Cancellations received within the 24-hour period or a “no show” will incur one night’s room and tax charge to be assessed to the credit card on file. Please provide notice of cancellation before 4:00 pm the day prior to arrival to avoid a penalty of one night’s room.

        Non Refundable Price: Non-Refundable reservations cannot be cancelled. The Hotel can take the full reservation cost any time after the reservation from the credit card on file.

Smoking Policy: Sur Hotel Sultanahmet is a 100% non-smoking facility. Smoking is not permitted anywhere within the hotel, including terrace and balconies.

Pet Policy: Pets are not allowed.

Extra Person Fee: Room rates are listed for single / double occupancy. Additional adults sharing a room will incur a charge of €20 per night, per person, up to three in a room.

Roll Away Beds, and Connecting Rooms: Roll away beds are €20 per night plus tax (fee is in addition to 3rd person fee if required). Room type must fit rollaway (note: Economic Rooms do not accommodate a rollaway) and requests must be confirmed with property directly. Connecting rooms are limited must be confirmed with property directly.

Children’s Policy: Children 6 and under are free if using existing bedding. Rollaway fee applies if required (note: Deluxe rooms do not accommodate a rollaway). Cribs are complimentary.

Tax, Fee & Service: All of our Rooms price is included Taxes and Service Charges.

Minimum Age Requirements: All guests must be 18 years or older to confirm guestroom accommodations at Sur Hotel Sultanahmet. A valid photo ID / Passport must be presented at the time of check in.

 ⇒ Accepted Methods of Payment: Cash Payment , Master Card, Visa, Paypal

SUR HOTEL ISTANBUL